Al Synapse PSP | Hosted within SANADI
Patient Support Programs (PSP) for Pharma & MedTech Partners
Connecting Care. Empowering Lives.
Structured Patient Support Programs designed for real-world healthcare delivery.
Al Synapse delivers independent, compliant Patient Support Programs that help pharmaceutical and medical device partners improve adherence, strengthen patient confidence, and sustain therapy success in real-world care.
Inspired by biological synapses that enable communication in the human body, Al Synapse acts as the central connection point in patient care ensuring coordination across the treatment journey.
The Challenge
Where Healthcare Breaks Down
Healthcare delivery in Lebanon increasingly lacks structured follow-up beyond clinical settings. This creates gaps in adherence, education, and long-term therapy success.
Patients receiving chronic, specialty, or device-dependent therapies often face:
- Limited follow-up beyond clinical settings
- Inconsistent education and technique reinforcement
- Adherence and persistence challenges
- Caregiver burden and uncertainty
- Delayed escalation of complications
For pharma, medtech, and payers, this leads to:
- Suboptimal therapy outcomes
- Increased physician burden
- Avoidable complications and downstream costs
- Limited real-world visibility on patient experience
These gaps do not result from lack of innovation — they arise when coordination across stakeholders is missing.
The Synapse Analogy
Why “Al Synapse” ?
In the human body, a synapse is the point where communication occurs — allowing signals to flow, decisions to be made, and actions to happen.
Without synapses, even the most advanced nervous system cannot function.
Healthcare faces a similar reality.
Patients, caregivers, healthcare professionals, payers, and industry partners often operate in silos. Information is lost, responsibilities are unclear, and risks go undetected.
Al Synapse exists to close these gaps.
Through structured Patient Support Programs, we act as the central connection point that enables communication, coordination, and continuity across the patient journey.
What is a Patient Support Program (PSP) ?
A PSP is not a Service — It Is a System
A Patient Support Program is a structured, compliant framework designed to support patients beyond the point of prescription.
A PSP may include:
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Patient onboarding and disease education
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Adherence and persistence support
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Home-based nursing or field support
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Device training and troubleshooting
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Safety monitoring and early escalation
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Caregiver education and reassurance
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Structured reporting and KPIs
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Governance, SOPs, and quality oversight
Our Role in the Care Ecosystem
The Synapse of Patient Care
Al Synapse operates at the intersection of care, access, and execution.
We connect:
- Patients & Caregivers with education, confidence, and continuous support
- Healthcare Professionals with structured follow-up, early alerts, and reduced burden
- Payers & Reimbursement Bodies with improved therapy continuity, reduced avoidable complications, and more sustainable use of healthcare resources
- Pharma & MedTech Partners with governance, real-world visibility, and compliant patient engagement
- Home & Clinical Settings through coordinated pathways and clear escalation protocols
Just as synapses allow the nervous system to function as one, Al Synapse ensures the healthcare ecosystem works together.
Core PSP Services
Our Patient Support Programs may include:
- Patient onboarding and disease education
- Adherence and persistence support
- Nurse home visits and field support
- Device training and technique reinforcement
- Safety monitoring and escalation pathways
- Caregiver support and education
- Remote follow-up models
- Real-world insights and reporting dashboards
Each PSP is customized based on the therapy, disease area, and patient journey.
Our PSP Solution
Designed with Pharma Rigor. Delivered Through Home-Care Excellence
Al Synapse brings a unique hybrid model to the market:
- Deep pharmaceutical experience in patient support, medical affairs, and market access
- A national home-care execution platform through SANADI
This allows us to design PSPs using international best practices and deliver them effectively in real-world home environments.
Our programs are:
- Modular and therapy-specific
- Patient-centric and outcome-oriented
- Governed, measurable, and compliant
How It Works
Our 5-Step PSP Development Model
1
Patient Journey Mapping
Identify gaps, risks, and adherence barriers.
2
PSP Co-Design
Define interventions, SOPs, governance, and KPIs.
3
Training & Enablement
Prepare nurses, caregivers, and stakeholders.
4
Program Execution
Deliver structured home-based and remote support.
5
Reporting & Optimization
Provide dashboards, insights, and continuous improvement.
Governance, Quality & Compliance
Built for Pharma & MedTech Standards
Every Al Synapse PSP includes:
- Defined SOPs
- Clear escalation and incident pathways
- Documentation standards
- Quality assurance and supervision
- Ethical, non-promotional program design
- Transparent KPIs and reporting
Governance is not an add-on — it is the foundation of sustainable and credible PSPs.
Why Al Synapse
What Differentiates Us
- Hybrid model: PSP design + home-care execution
- Independent partner: not linked to distributors
- Strong governance, KPIs, and reporting
- National SANADI network of registered and practical nurses
- Extensive pharmaceutical background in PSPs, access, and medical leadership
- Experience across multiple disease areas and therapy types
We act as a trusted extension of your patient support strategy.
Let’s Explore How a Structured PSP Can Support Your Objectives
Whether you are:
Launching a new therapy or device
Optimizing an existing patient program
Addressing adherence, safety, or access challenges
Al Synapse is ready to partner with you.
FAQS
Is your PSP model compliant with pharma and medtech standards?
Yes. All programs are designed as non-promotional, educational, and governed frameworks.
Do you operate only in Lebanon?
Primary execution is in Lebanon, with remote support models adaptable to selected MENA markets.
Can PSPs be customized per therapy?
Yes. Every PSP is co-designed based on the patient journey and therapy requirements.
Do PSPs replace physicians or hospitals?
No. PSPs complement clinical care by supporting patients between visits and escalating appropriately.
Al Synapse provides Patient Support Programs (PSP) for pharmaceutical and medical device companies in Lebanon. Through SANADI, we deliver structured home-based patient education, adherence support, nursing visits, device training, safety monitoring, and real-world insights. Our independent PSP model supports chronic and complex therapies while aligning with pharma, medtech, and reimbursement expectations.